I Was Angry at the Agent… Then Something Shifted (From Emotion to Understanding, and the Brief Afterglow)
📞 After receiving a loan offer call today Today, I received a loan offer call from Hyundai Card. Since it’s a place I use often and trust, I picked up, wondering if the terms might have changed since last time. At first, the agent’s tone was fairly kind, but the conversation felt a bit one-sided. Thinking they weren’t really listening to me, a little anxiety and anger slipped into…