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The moment you were angry with an agent... but then changed your mind (from emotion to understanding, and that brief afterglow)

The moment you were angry with an agent... but then changed your mind (from emotion to understanding, and that brief afterglow)

📞 I received a loan solicitation call from Hyundai Card today I received a loan solicitation call from Hyundai Card today. Since I've always used and trusted them, I was curious to see if the terms were different from the last time. The agent's tone was friendly at first, but the flow of the conversation felt a bit one-sided. I felt like she wasn't listening to me enough, and I could hear a hint of anxiety and anger in her voice. Still, I recognized the emotion and didn't want to jump to conclusions, so I said “thank you” at the end and hung up. And soon enough, I calmed down and...