A day in the life of an agent

📞 I received a loan solicitation call from Hyundai Card today I received a loan solicitation call from Hyundai Card today. Since I've always used and trusted them, I was curious to see if the terms were different from the last time. The agent's tone was friendly at first, but the flow of the conversation felt a bit one-sided. I felt like she wasn't listening to me enough, and I could hear a hint of anxiety and anger in her voice. Still, I recognized the emotion and didn't want to jump to conclusions, so I said “thank you” at the end and hung up. And soon enough, I calmed down and...