The moment you were angry with an agent... but then changed your mind (from emotion to understanding, and that brief afterglow)
📞 I got one loan solicitation call today and it was a
I got a call from Hyundai Card today offering me a loan, and since I've always used and trusted them, I wondered if the terms were different from the last time.
At first, the counselor's tone was friendly, but the flow of the conversation felt a bit one-sided. I felt like she wasn't listening to me enough, and I could hear a hint of anxiety and anger in her voice. Nevertheless, I noticed the emotion and didn't want to jump to conclusions, so at the end of the conversation, I used the “Thank you”and hung up the phone.
And as soon as I calmed down, I suddenly realized.
I'm sure he's been through a lot too.
🧒 Seojun as a child, me now
In the past, if I received a call that felt pushy, I would hang up immediately or react with annoyance.
At the time, emotions got the best of me, and I didn't have enough time.
But these days, it's a little different.
I feel like I've been through more things, and I've gotten a little more empathetic to people's situations and feelings.
So it occurred to me that maybe the counselor on the other end of the phone was having the same day as me.
You're someone's family, someone's friend, someone they share this world with.
That thought softened my heart a bit.
What's a day in the life of an agent?
In a day Dozens or hundreds of callsAn agent's daily routine.
You'll encounter different reactions each time, sometimes you'll be hurt by rude comments, and it's only natural that your emotions will become dulled by the repetition, and you'll end up relying on a set script.
Maybe that's why their tone is polite, but the content of what they say sometimes feels contradictory or flimsy. Sometimes they come across as insincere and mechanical, but maybe that's just because that's how they have to get through the day.
Maybe the counselor wasn't trying to dismiss my condition, but just wasn't thinking that far ahead. Maybe she was tired, maybe she wasn't emotionally available, and I wanted to understand that.
🤝 My Reaction, and His Reaction
In that moment, anger was definitely rising inside of me, but I was unsteady on my feet and deliberately tried to be cute with my words. “Thank you~”I ended the call by saying, "I don't want to hate anyone," because I wasn't trying to force my feelings, I just didn't feel understood in the moment.
At the end of the call, the agent said goodbye and hung up, sounding a little rushed at the end. Maybe she sensed a little bit of what I was feeling.
🧭 We're all talking to live, all of us.
There comes a time in everyone's life when they need to understand.
Whether you're an agent who has to convince someone all day, or we're the ones who have to take that call, we end up crossing paths in each other's lives.
Sometimes they can be hurtful to each other, and other times they're just “I am right”to be right. But if there's something in that rightness that tears someone down, isn't that what makes us all sick in the end?
I have a house, a car, lots of money, and live elegantly.
But I don't like that beggar because he stinks. I don't want him to come to our restaurant.
The words are spoken at different temperatures, but they can cut deeply into someone's heart.
If you're a sensitive person, you're more likely to shut down at the slightest hint.
What if they call again?
The next time I get a call like this, I'm going to try and look at it with a little more grace - maybe not picking up the phone, but more importantly, trying to understand them as a ‘person'.
I hope that if you're reading this, you too can feel the warmth of someone's heart in this brief experience today.
🔽 Counseling calls are made when you need them 🙂 .
💬 Lastly, in the words of the Buddhist monk Dharma Lung
“When I like others, I feel good about myself; when I envy or hate others, I feel bad about myself.”
Trying to warm up to myself today,
We hope you have a restful day as well.
Mystery Days, Seo Jun Dream.
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